Review sentimentPart of brand tracking
Your Trustpilot & review sentiment, tracked
Rating trend, review volume, and what reviewers actually say — read as a trend, not a single star rating.
What we track here
- Rating trend over time
- Review volume and pace of new reviews
- Recurring themes in negative reviews
- Whether the business is responding to reviews
Why it matters
A single star rating hides the trend. Knowing whether sentiment is improving or sliding — and why — is what lets a business actually respond.
Illustrative snapshotillustrative
71% positive · 1,204 reviews · rating trending up
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